Remember every restaurant owes its existence to the guest!!
• Poor service will ruin the whole dining experience
regardless of atmosphere or food quality.
• The restaurants reputation is in the staffs hands.
• The cumulative effort of the staff reflects the
restaurant’s name and creates the opinion of our guests.
• Better service means a profitable business and better
tips for the staff.
Professional Service Training
• Greeting the guest
• Tableside manner
• Appearance
• Product knowledge
• Multitasking
• Ability to work with others
• Wine service
• Creating the experience / intangible
• Proper word manipulation
• Suggestive selling
In the Front
QueenCity Consulting’s team of experts will help you reach your goal of providing incredible service for an unforgettable customer experience. We will help your team deliver top quality service, unique beverage programs, and consistent customer experiences every time. Our ability to help you consistently exceed your customers’ expectations ensures your growth and success for years to come.
Service is the key to leaving your guests with that “WOW” memory when they walk out the door.
• Front Of House Design
• Pre-Opening Training
• Service Standards Development
• Table Top Design and Procurement
• TIPS® Training
• Menu Development
• Beverage Program Design
• Management Development
• Sales Training
• Catering / Event Sales Programming
• Secret Shopper Service
In The Kitchen
The QueenCity Consulting team brings over 50 years of top culinary operations experience to your kitchen, to ensure the achievement of your unique culinary vision. In these competitive times, we will deliver results that wow your guests and bring them back while delivering top financial performance.
• Kitchen Design
• Equipment Specification and Procurement
• Recipe Development
• Cost Analysis
• Team Development and Training
• ServSafe® Certification
• HACCP Plan
• Development and Implementation
• Purchasing Systems
• Product Outsourcing
• Food Safety Audits
• Food Quality Audits
To book an in-depth service training seminar contact us today
